Easy Returns — 30-Day Hassle-Free
🔄 Easy Returns — 30-Day Hassle-Free Returns
At Makpongsy, your satisfaction is our priority. If you're not completely happy with your purchase, we make returns simple, fast, and stress-free.
Our Return Policy
- 30-day return window from the date of delivery
- No questions asked for defective or wrong items
- Full refund or exchange available
- Free return shipping for defective products
How to Return an Item
- Contact Us: Chat with us or email us within 30 days of receiving your order
- Describe the Issue: Tell us what's wrong and share a photo if possible
- Get Approval: We'll review and approve your return within 24 hours
- Send It Back: Drop off the item at the agreed location or we'll arrange pickup
- Get Refunded: Refund processed within 3-5 business days after we receive the item
Items Eligible for Return
- ✅ Defective or damaged products
- ✅ Wrong item received
- ✅ Item not as described
- ✅ Unopened and unused items in original packaging
Items Not Eligible for Return
- ❌ Opened cosmetics or personal care items (for hygiene reasons)
- ❌ Items damaged due to misuse
- ❌ Items returned after 30 days
Refund Methods
- ABA Bank transfer
- ACLEDA Bank transfer
- Store credit for future purchases
Need to start a return? Chat with us at info@makpongsy.com and we'll take care of you right away! 💜
